Logins and other saved items are not syncing properly

ExpressKeys Chrome extension:

If your logins and other saved items (secure notes and credit/debit card details) are not syncing properly across your devices, follow these steps and check if the issue is resolved after each step:

1. Verify that the devices experiencing the syncing issue are connected to the internet.
2. If you are connected to a network where internet access may be restricted, connect to a VPN.
3. Use another device or connect to a different network.
4. Download and install the latest version of ExpressVPN for your device (Windows, Mac, or Linux).
5. Sign out, then sign back in to the ExpressVPN app for Mac, Windows, or Linux.
6. On a web browser, visit chrome://extensions. Disable and enable ExpressKeys extension.
7. On the same page, remove the extension entirely, then reinstall it.

ExpressKeys for Android or iOS:

If your logins and other saved items (secure notes and credit/debit card details) are not syncing properly across your devices, follow these steps and check if the issue is resolved after each step:

1. Verify that your device is connected to the internet.
2. If you are connected to a network where internet access may be restricted (e.g., a public Wi-Fi network), connect to a VPN.
3. Download and install the latest version of the ExpressKeys app for Android or iOS.
4. Sign out of the ExpressKeys app, then sign in again.

Need help? Contact our Support Team for immediate assistance.

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